Terms of service

Terms of Service

Welcome to Dubai Essence LLC. By accessing or using our website, products, and services, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. Account Terms

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You agree to provide accurate, current, and complete account and purchase information and to promptly update your information as necessary. You are responsible for maintaining the confidentiality of your account information and password.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Pricing and Payment

All prices displayed on our website are listed in USD and are subject to change without notice.

We reserve the right to modify or discontinue products or services at any time without prior notice. Payment must be completed at checkout using approved payment methods available on our website.

In the event of pricing errors, we reserve the right to cancel or refuse any order placed for products listed at an incorrect price.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate and up to date. However, we do not guarantee that product descriptions, colors, packaging, or other content on the website will always be completely accurate, current, or error-free.

Actual product appearance may vary slightly due to screen settings, lighting, or manufacturer packaging updates.

4. Order Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per customer or household
  • Cancel orders suspected of fraud, unauthorized activity, or resale

If your order is canceled after payment has been processed, a full refund will be issued to your original payment method.

5. Shipping and Delivery

We aim to process and ship orders within 3 business days. Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Once an order has been shipped, Dubai Essence LLC is not responsible for delays caused by shipping carriers.

Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses provided at checkout.

6. Returns and Refunds

Please review our Return & Refund Policy for detailed information regarding returns, exchanges, refunds, and non-returnable items.

We reserve the right to refuse returns that do not meet our eligibility requirements.

7. Prohibited Uses

You may not use our website or services:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe upon intellectual property rights
  • To distribute viruses, malware, or harmful code
  • To engage in fraudulent, abusive, or misleading activity
  • To interfere with the security or functionality of the website

Any violation of these terms may result in termination of access to our services.

8. Limitation of Liability

To the fullest extent permitted by law, Dubai Essence LLC, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

  • Use of the website
  • Purchase or use of products
  • Delays or interruptions in service
  • Errors or inaccuracies in content

Our total liability for any claim related to your purchase shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms of Service and any disputes arising from your use of this website shall be governed and interpreted in accordance with the laws of New Jersey, USA, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Changes will become effective immediately upon posting to the website.

Your continued use of the website following any updates constitutes acceptance of those changes.