Refund policy

Return & Refund Policy

At Dubai Essence LLC, customer satisfaction is very important to us. We want you to shop with confidence and enjoy every purchase. If you are not completely satisfied with your order, we are here to help.

Returns Eligibility

To be eligible for a return, items must:

  • Be returned within 14 of delivery
  • Be unused, unopened, and in original packaging
  • Include all original accessories, tags, and proof of purchase
  • Be in resellable condition

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used perfumes and perfume oils
  • Opened cosmetics or skincare products
  • Gift cards
  • Clearance or final sale items
  • Personalized or custom products

If you are unsure whether your item qualifies for a return, please contact us at dubaiessence.usa@gmail.com.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 of receiving your package at dubaiessence.usa@gmail.com.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will work quickly to resolve the issue by offering a replacement, exchange, or refund when applicable.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 14 for the refund to appear in your account depending on your payment provider

Shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

We currently offer exchanges for eligible items if:

  • The product arrived damaged or defective
  • You received the wrong item
  • The item is unopened and eligible for exchange

To request an exchange, please contact us at dubaiessence.usa@gmail.com.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The product is defective

We recommend using a trackable shipping service, as we are not responsible for lost or missing return packages.